#1 – Conversing with Ease
Time: 10 – 14 minutes
Objectives:
* Identify techniques to use in conversing with strangers.
* Recognize different levels of conversation.
* Initiate a conversation with a stranger.
* Use open-ended questions to solicit information for further conversation.
#2 – The Successful Negotiator
Time: 10 – 14 minutes
Objectives:
* Employ win/win negotiating strategies to achieve your goals.
* Enjoy the benefits of win/win negotiating.
#3 – Diffusing Verbal Criticism
Time: 10 – 14 minutes
Objectives:
* Respond non-defensively to verbal criticism.
* Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.
#4 – The Coach
Time: 10 – 14 minutes
Objectives:
* Determine reasons for someone’s substandard performance.
* Coach the person to improved performance.
#5 – Asserting Yourself Effectively
Time: 10 – 14 minutes
Objectives:
* Enjoy the mental and physical benefits of being assertive.
* Emply the four-step method for addressing a problem and asking for help.
* Overcome resistance to your requests.
